PA Management Hiring! Full Time IT Helpdesk in Selangor, Earn up to MYR 3,400 - Ricebowl

Position : IT Helpdesk (System Administrator)

Basic Salary : RM 2,800 – RM 3,400 + Allowances

Location : PJ Trade Centre, Damansara

Working Hours : 9am – 6pm (Mon – Fri) **Follow Singapore working calander

Job Summary
We are seeking a proactive and customer-oriented IT Helpdesk professional to provide first-line technical support. The role involves handling day-to-day IT issues, ensuring smooth system operations, and delivering timely and effective support to end users across the organization.

Responsibilities

• Serve as the first point of contact for IT support via phone, email, or ticketing system
• Diagnose and resolve hardware, software, and basic network issues
• Log, track, and update support tickets with accurate documentation
• Escalate complex issues to appropriate IT teams while ensuring follow-up
• Manage user account setup, device configuration, and software installation
• Support employee onboarding and offboarding IT processes
• Perform routine system checks and basic maintenance tasks
• Ensure adherence to IT security policies and company procedures
• Provide basic user guidance and end-user support for IT tools

Requirements

• Diploma or Degree in IT, Computer Science, or related field
• 0–2 years of experience in IT support or helpdesk (fresh graduates encouraged)
• Familiar with Windows OS, Microsoft 365, and common business applications
• Basic knowledge of networking (LAN, Wi-Fi, IP addressing, DNS)
• Strong troubleshooting and problem-solving abilities
• Good communication and customer service skills
• Able to manage multiple tasks and prioritize effectively
• Eager to learn and adapt in a fast-paced environment

Job Types: Full-time, Fresh graduate

Pay: RM2,800.00 - RM3,400.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Vision insurance

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Help desk: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person