jobs in 3X SOLUTION PRIVATE LIMITED

3X SOLUTION PRIVATE LIMITED Hiring! Full Time Application Support Manager in , Earn up to SGD 8,000 - Ricebowl

Application Support Manager

3X SOLUTION PRIVATE LIMITED

SGD6,000 - SGD8,000 Per Month

Full Time

Singapore

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Working Location

  • Singapore

Job Description

Responsibilities

This is a full-time, on-site role based in Singapore. The Application SupportManager will lead the application support team, ensuring high-quality technicalsupport, operational excellence, and service level adherence.

Key Responsibilities

  • System Maintenance & Stability: Proactivelymonitor applications to ensure high availability, performance, and reliability.
  • Incident & Problem Management: Lead the resolution of critical incidents, identify root causes of recurring problems, and implement preventive measures.
  • Team Leadership: Supervise, train, and mentor application support team members.
  • SLA Compliance: Ensure that application support services meet agreed-upon Service Level Agreements (SLAs).
  • Stakeholder Management: Act as the escalation point, communicating with both technical and non-technical stakeholders regarding system status.
  • Process Improvement: Develop, implement, and maintain policies for support services and incident management.
  • Collaboration: Work with IT business analysts, vendors, and developers to implement enhancements and software upgrades.


1. Proven expertise in Application Support andTechnical Support

2. Strong Analytical Skills and troubleshootingcapabilities

3. Experience in Team Management and coordinatingwith stakeholders

4. Proficiency in identifying and solvingapplication-related issues efficiently

5. Excellent communication, leadership, andorganizational skills

6. Demonstrated experience in driving processimprovement initiatives (e.g., incident management, knowledge management, orautomation of manual tasks)

7. Hands-on exposure to software testing processes,including regression testing, UAT coordination, or validating production fixes

8. Knowledge of C/C++ programming, and Python is anadvantage

9. Bachelor’s degree in computer science,Information Technology, or a related field

10. Priorexperience in financial technology or trading software is a strong advantage

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