RELEVANCE LAB PTE. LTD. Hiring! Full Time Senior Software Engineer (ServiceNow) in , Earn up to SGD 11,000 - Ricebowl

Module Expertise : Customer Service Management (CSM) and App Engine

About the Role

We are looking for a Senior Software Engineer with strong ServiceNow expertise to take end-to-end technical ownership of platform implementations. You will ensure solution quality, performance, and adherence to best practices across CSM and App Engine engagements.

Key Responsibilities

• Lead technical design and development of ServiceNow solutions using App Engine and CSM components

• Define and implement solution architecture, configuration standards, and coding guidelines

• Review technical designs, scripts, integrations, and data models

• Guide developers and integration specialists during build and defect resolution phases

• Maximise use of Out-of-the-Box (OOTB) ServiceNow capabilities and minimise unnecessary customisation

• Support data migration and integration design decisions

• Coordinate with QA teams during SIT and UAT to resolve defects

• Support release planning, cutover, and go-live activities

• Configure and customise ServiceNow applications including forms, lists, UI Policies, UI Actions, and workflows

• Develop, test, and maintain Business Rules, Client Scripts, and Script Includes following ServiceNow best practices

• Build and enhance automation using Flow Designer, including approvals and notifications

• Support Service Portal configuration, widgets, and portal customisations

• Assist in integration development using REST and SOAP APIs

• Analyse, troubleshoot, and resolve defects identified during SIT and UAT

• Support data migration activities including data load validation, reconciliation, and post-migration fixes

• Perform unit testing and support defect fixes during release cycles

• Participate in technical design discussions and provide input on feasibility and effort estimation

• Adhere to coding standards, performance guidelines, security controls, and documentation practices

Required Skills and Experience

• Strong hands-on experience with ServiceNow App Engine, CSM, Flow Designer, Business Rules, and Script Includes

• Experience with REST and SOAP API integrations and MID Server

• Knowledge of ServiceNow security model including roles and ACLs

• Strong working knowledge of JavaScript and Glide API

• Experience with update sets, deployments, and environment management

• Practical experience in CSM module implementations

• Exposure to Automated Test Framework (ATF) or AutomatePro is an advantage

• Experience in government or regulated environments is an advantage

Certifications (Mandatory)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist — Customer Service Management (CIS-CSM)

Educational Qualifications

• Bachelor's degree in Computer Science, Information Technology, Electronics, or a related engineering discipline

• Master's degree (MTech, MCA, or equivalent) is preferred