TUNAIPANTAS SDN BHD Hiring! Full Time Collections Supervisor in Federal Territory, Earn up to MYR 5,000 - Ricebowl

We are seeking a proactive and results-driven Collections Supervisor / Manager to lead and support our collections team within a fast-paced digital money lending environment. This role will focus on overseeing daily collection operations, improving recovery performance, ensuring compliance with regulatory and company standards, and coaching team members to achieve collection targets. The ideal candidate is hands-on, analytical, and experienced in managing collections operations while maintaining professionalism and strong customer handling practices.

Key Responsibilities:

Team Management & Leadership

• Lead, supervise, and manage the collections team to achieve monthly collection and recovery targets.
• Monitor team performance, productivity, attendance, and KPI achievement.
• Provide coaching, training, and performance feedback to collection agents.

Collections Strategy & Operations

• Develop and implement effective collection strategies to improve recovery rates and minimize delinquency.
• Oversee daily collection operations and ensure smooth workflow management.
• Review delinquent accounts and support escalation handling for difficult or high-risk cases.

Performance Monitoring & Reporting

• Analyze collection performance data, recovery trends, and team productivity metrics.
• Prepare management reports on collection performance, aging accounts, and recovery status.
• Recommend operational improvements to enhance collection efficiency.

Compliance & Risk Management

• Ensure all collection activities comply with company policies, regulatory requirements, and legal guidelines.
• Monitor adherence to SOPs, scripts, and customer handling standards.
• Handle escalated complaints and ensure ethical collection practices are maintained.

Stakeholder Collaboration

• Work closely with operations, compliance, customer service, and management teams to support business objectives.
• Coordinate with external agencies or legal teams where necessary.

Process Improvement & Training

• Assist in developing collection SOPs, workflows, and performance standards.
• Conduct onboarding and continuous training for collection staff.
• Drive team engagement and maintain a high-performance work culture.

Requirements:

• Minimum Diploma/Degree qualification.
• Minimum 3–5 years of experience in collections, recovery, or call center operations.
• Prior leadership or supervisory experience preferred.
• Strong leadership, communication, negotiation, and conflict resolution skills.
• Good analytical and reporting abilities.
• Familiarity with collections systems and Microsoft Office applications.
• Able to work in a target-driven and fast-paced environment.

Pay: From RM5,000.00 per month

Work Location: In person