Mango Global Hiring! Full Time Customer Service Advisor - Cantonese Speaking in Pulau Pinang, Earn up to MYR 4,500 - Ricebowl

Overview

The Service Advisors (SA) will provide customer service support to Client Customers’
requests for information related to items including, but not limited to, post order support, delivery
information, payment information, product pre-orders, product pre-screening calls (where
applicable), and general Customer inquiries.

Qualifications

Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

Work experience:

• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a ‘must’ but would be a distinct advantage.

Customer Service Focus :

• Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
• Able to communicate clearly and effectively, both written and verbal in English AND Cantonese
• Able to effectively tailor communication and style to differing audiences and read verbal and
• Approaches problems flexibly and is able to adapt and modify approach without

Job Types: Full-time, Permanent

Pay: RM4,000.00 - RM4,500.00 per month

Experience:

• Customer service: 1 year (Preferred)

Language:

• Cantonese (Required)

Work Location: In person