TC ITECH Hiring! Full Time AMS Consultant in Federal Territory - Ricebowl

In this role, you will:

Job Responsibilities:

• Responsible for providing end-to-end application support to business units by working closely with internal/external IT support teams.
• Identify improvement to address recurring issues to ensure issues are not repeated.
• Maintain strong understanding on the business process and system functionalities.
• Proactively identify potential issues and risks. Work with relevant parties to resolve them, or escalate them to the project/application management team.
• To conduct application system training to clients when required.
• Maintain a thorough knowledge and understanding of the organization SOP and adheres to all organizational standards.
• Able to respond to critical and urgent application service interruption even after office hours.

You are a great fit if you have:

• Minimum Bachelor’s Degree in IT or its equivalent.
• A minimum of 2 years working experience with a combination of hands-on implementation support, business process analysis.
• Strong command of the English and comfortable with process/functional documentation.
• Self-motivated with attention to detail.
• Organizes own workload, sets priorities and works within deadlines. Strong time management and multi-tasking skill.
• Strong analytical and problem solving skill.
• Excellent organization, communication and interpersonal skill.
• Professional certification in ITIL and experience in automotive industry is an added advantage