全职 Customer Service Executive 工作, 薪水 up to MYR 5,000, IQ Group Pulau Pinang 公司招聘中 - Ricebowl

POSITION SUMMARY:

Customer service portfolio as a start, also gearing to take up full sets of account management responsibilities in the near future.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Focus on customer service related activities; include order processing, supply chain management, inquiries, quotations, customer complaints and overall order tracking management.
• Collaborate with other departments to address customer needs and concern.
• Prepare to take up full set of account management responsibilities.
• Support department and customer related activities; include customer visit and department activities.
• Total customer satisfaction requirements.
• Business travels as and when required.

REQUIREMENTS:

Qualifications, experience

• Diploma/degree in business disciplines.
• Excellent communication skills; both written and verbal.
• Good administration and organization skill with attention to details.
• A team player.
• Initiative to work with minimum supervision.
• Ability to interpret and summarize complex documents/situations into workable action items and seeing through the process.
• Ability to create business presentation needs.

Generic & Functional Skills / competencies

• Advanced Microsoft Excel knowledge will be an advantage.

INTERACTIONS:

• Window of communication between customer and internal teams which include upward, lateral and downward to reach work requirements.

Pay: RM3,000.00 - RM5,000.00 per month

Benefits:

• Dental insurance
• Flexible schedule
• Free parking
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Mandarin (Preferred)

Work Location: In person