Broad-Link Logistics Sdn. Bhd. Hiring! Full Time Customer Service Assistant in Johor, Earn up to MYR 2,500 - Ricebowl

Job Description
At Broad-Link Logistics, we believe our success is driven by delivering reliable, efficient, and high-quality logistics solutions to our customers. We pride ourselves on fostering a positive, supportive working environment where employees are empowered to grow, learn, and build meaningful careers.

As we continue to enhance our customer experience, we are looking for a passionate and customer-focused Customer Service Executive to join our team. If you enjoy solving problems, building relationships, and working in a fast-paced industry, this role is for you.

Role and Responsibilities

• Communicate with customers via phone, email, and other channels
• Handle customer inquiries, requests, and complaints professionally and efficiently
• Manage customer bookings and ensure accurate and timely data entry
• Coordinate with operations team on shipment arrangements
• Monitor shipment progress to ensure timely delivery
• Build strong customer relationships to support business growth
• Develop and maintain customer Standard Operating Procedures (SOPs)
• Prepare investigation reports for customer complaints when required
• Provide feedback to improve customer service processes

Why Join Us?

• Positive and supportive work environment
• Clear career growth and development opportunities
• Continuous learning and skill enhancement
• Collaborative and team-oriented culture

Qualification and experience requirements

• Minimum of a SPM, Diploma or equivalent (Business or related field preferred) or
• A minimum of 1 year of responsible experience in sales position; or
• A minimum of 1 year of experience in supply chain and logistics industries field.
• Fresh graduates are encouraged to apply.
• Microsoft Office Operating Knowledge.
• Basic transport and logistics Knowledge.
• Knowledge in customer service practices.

Abilities requirements

• Excellent communication skills (spoken & written English)
• Strong problem-solving and organizational skills
• Ability to work in a fast-paced and dynamic environment
• Good interpersonal and relationship-building skills
• Strong attention to detail and accuracy
• Problem analysis and problem-solving skill.

Personal Attributes

• Self-motivated and goal-oriented
• Responsible, proactive, and detail-oriented
• Team player with the ability to work independently
• Strong sense of urgency and accountability
• Positive attitude

Benefits

• Annual Bonus
• Career Development & Promotion Opportunities
• Medical Allowance
• Sports Club & Event
• EPF & SOCSO
• Free Parking
• Maternity Leave
• Professional Development Programs
• Reward & Recognition System

Schedule

• Monday to Friday - 8:30am - 5:30pm
• Saturday (Alternate) - 8:30am - 12:30pm

Job Type: Full-time

Work Location: In person

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Application Question(s):

• Expected Salary

Work Location: In person