全职 Junior Payment Investigation 工作, 薪水 up to MYR 2,800, Kamlax Global Technologies SDN BHD Federal Territory 公司招聘中 - Ricebowl

Job Description Department: Payment Operations (Centre of Excellent Team)
Function: Customer Service and Investigation Team (CSI)

Job Description

Investigation is carried out upon required or requested by either customers or bankers. The scope of investigation cover area such as non-receipt of funds, amendment and cancellation of payments, exception handling for cover not received and OFAC related scenarios, inquired, etc.

Roles and Responsibilities

• Provide first point of contact support for email and/or SWIFT and ensure all queries from both internal and external clients are responded in a timely and professional manner.
• Investigate payments messages that have issues within the payment process and ensure all investigation are monitored, follow up and resolved.
• Process and perform verification for investigation cases with high accuracy and with minimal supervision.
• Support the timely and accurate completion of business processes and procedures according to Service Level Agreement (SLA) requirements.
• To ensure quick action/resolution in managing both internal and external customers’ queries, feedback, and complaints.
• To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment service timelines are not impacted.
• To participate in UAT/Projects as and when required.

Requirements

• Minimum 2 years of experience in banking industry or financial institution, preferably with remittance relevant experiences.
• Risk awareness and attention to details/ meticulous and strong follow-up skills.
• Highly driven and able to work under pressure in a time sensitive environment.
• Time management and ability to prioritize effectively based on the risk/time criticality of the tasks required.
• Possesses good oral/written/ communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.

Education Requirement

Bachelor’s degree in Banking, Business Administration, Accounting, Finance, or a related field

Pay: RM2,000.00 - RM2,800.00 per month

Application Question(s):

• Do you have atleast intern experience in a bank?

Work Location: In person