As Community Coordinator (specifically within a healthcare or nursing home setting) acts as the vital bridge between the facility and the residents' families. The core of the role is to transform a clinical environment into a vibrant, socially connected community while ensuring that families feel heard and supported.
Job Scope
1. Resident & Family Engagement
- Act as the main point of contact for residents’ families.
- Handle enquiries, feedback, and complaints professionally.
- Organize regular family meetings, visits, and communication updates.
2. Community Outreach & Networking
- Build relationships with hospitals, clinics, NGOs, religious bodies, and local communities.
- Coordinate referral processes and support new resident admissions.
- Promote the nursing home's services through outreach programs, events, and partnerships.
3. Events & Activities Coordination
- Plan, organize, and oversee social, recreational, and festive activities for residents.
- Work with caregivers, nurses, and volunteers to ensure activities meet residents’ physical, emotional, and social needs.
- Encourage participation from community volunteers, schools, and external organizations.
4. Communication & Administration
- Prepare reports on community activities, engagement levels, and resident participation.
- Manage schedules for community programs and maintain necessary documentation.
5. Resident Well-being Support
- Help ensure residents feel socially included and emotionally supported.
- Identify residents at risk of social isolation and arrange appropriate interventions (e.g., counselling, family contact, or group activities).
- Collaborate with nurses and caregivers to monitor residents’ social and emotional progress.
6. Liaison Management
- Provide regular updates to management on community activities, challenges, and opportunities.
- Suggest improvements to enhance resident satisfaction and strengthen family relationships.
Qualifications & Requirements
- Diploma or Degree in Social Work, Psychology, Communications, Community Development, or related field.
- Experience in community engagement, event coordination, or social care is an advantage.
- Strong interpersonal and communication skills.
- Empathetic, patient, and able to work with elderly individuals.
- Good networking skills and confidence when dealing with external partners.
- Proficient in Microsoft Office and basic reporting.
Job Types: Full-time, Fresh graduate
Pay: RM2,500.00 - RM3,500.00 per month
Benefits:
- Additional leave
- Cell phone reimbursement
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Language:
Work Location: In person