BOON MENG ELECTRICAL SDN BHD Hiring! Full Time Customer Service Senior (E-commerce - Shopee Focus) in Selangor, Earn up to MYR 4,000 - Ricebowl

Position: Customer Service Senior (E-commerce / Shopee Focus)

Key Responsibilities:

• Handle daily customer inquiries on Shopee/TikTok (product, delivery, promotions)
• Provide accurate product recommendations (TV, washing machine, aircond, etc.)
• Convert inquiries into sales through effective communication
• Handle customer complaints and provide solutions
• Support and guide junior customer service team
• Maintain fast response time and high customer satisfaction

Requirements:

• 2–3 years experience in customer service (e-commerce preferred)
• Familiar with Shopee/Lazada platform operations
• Basic understanding of home appliances (usage, comparison, key features)
• Strong communication skills (BM + English; Mandarin is a bonus)
• Fast typing and able to handle multiple chats
• Positive attitude and team player

Bonus Advantage:

• Experience in appliance retail (Senheng, Courts, Harvey Norman)
• Experience handling high chat volume

Goal of Role:
Improve response quality, increase conversion rate, and reduce customer complaints.

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

Work Location: In person