JRC MALAYSIA SERVICES Hiring! Full Time Customer Service Support (Live Chat - Mandarin) in Federal Territory, Earn up to MYR 4,500 - Ricebowl

Overview

We are looking for a detail-oriented and customer-focused individual to join our team as a Customer Service Representative (Mandarin Support). This position focuses on providing assistance to customers via email and live chat only, ensuring high-quality service and satisfaction.

Key Responsibilities:

• Handle customer inquiries professionally via email and chat.
• Provide accurate information on products, services, and policies.
• Resolve customer issues and escalate complex cases when needed.
• Ensure all interactions are properly documented in the system.
• Maintain a positive and helpful attitude throughout all communications.
• Adhere to shift schedules and meet performance targets.

Qualifications

• Proficient in Mandarin (written and reading) and able to communicate in English.
• Strong typing, written communication, and comprehension skills.
• Ability to multitask and manage time effectively.
• Willing to work on rotational shifts, including weekends and public holidays.
• Must be able to work on-site at Kelana Center Point, Petaling Jaya (Selangor).
• Previous experience in customer service is an advantage but not mandatory.

Pay: RM4,000.00 - RM4,500.00 per month

Work Location: In person