RIDIK SDN BHD Hiring! Full Time Customer Service Officer in Federal Territory, Earn up to MYR 7,000 - Ricebowl

Responsibilities:

• 3+ years in high-complexity CS environments (fintech, payments, banking, compliance).
• Proven ability to handle complex workflows, multi-system navigation, and detailed SOPs.
• Strong background in email-based support, not just calls/chats.
• Experience with Zendesk.
• Exceptional written communication (grammar, structure, tone alignment, issue articulation).
• Strong analytical and critical thinking—can investigate, isolate root causes, and propose solutions.
• Able to work independently with minimal hand-holding; fast learner with strong process discipline.
• Able to work during weekends.
• Ability to manage high ticket volume while maintaining accuracy.
• Understands or can quickly learn core fintech concepts.
• Strong reading comprehension of long SOPs and ability to follow them precisely.

Pay: RM3,000.00 - RM7,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 3 years (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person