Asian Technology Solutions Hiring! Full Time Customer Service Agent L1 in Federal Territory, Earn up to MYR 3,500.96 - Ricebowl

Position: Customer Service Agent - Level 1

Job Type: Full Time, Contract (12 Months Renewable) – 24/7

Salary: RM 3,500

JOB RESPONSIBILITIES

* Provide timely and accurate responses to customer inquiries, addressing their questions, concerns, and

technical issuesrelated to products,services, or policies

* Work on case volumes across call, email, social media, and chat channels; as well as outbound calls when

required

* Demonstrate in-depth knowledge and understanding of the organization's products and servicesto

effectively assist customers and ensure compliance

* Troubleshoot and resolve customer issues, escalating complex cases to senior support agents or other

teams as necessary, while maintaining ownership of the case until resolution

* Proactively monitor community Group and social media platforms to identify and address emerging

trends, issues, or potential customer concerns

* Collaborate with cross-functional teams to provide feedback, suggest improvements, and advocate for

customer needs and preferences

* Contribute to the development and maintenance of KAF's knowledge base to facilitates customer self-service

* Drive overall customer satisfaction metrics ensuring service quality through case journey and providing

regular updates across touch points

* Drive adherence to service levels across channels and achieve Best in Class productivity,

impacting resolution timesfor end customers.

JOB REQUIREMENTS:

* At least 1 year of relevant experience in a Customer Service / Customer Experience function in the Financial

Services industry or Digital Natives companies

* Strong communication skills, both written and verbal, with the ability to convey complex information

in a clear and concise manner

* Excellent problem-solving and decision-making skillsto provide accurate and effective solutions to customer

inquiries

* Empathy, patience, and a customer-centric mindset to handle customer complaints and requests

Pay: RM1,453.33 - RM3,500.96 per month

Work Location: In person