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Classy Wheeler Hiring! Full Time Sales Operation Executive (Telecom) - IC in Hong Kong, Earn up to HKD 28,000 - Ricebowl

Sales Operation Executive (Telecom) - IC

Classy Wheeler

HKD20,000 - HKD28,000 Per Month

Quarry Bay, Hong Kong

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Working Location

  • Quarry Bay Hong Kong Hong Kong

Job Description

Responsibilities

Client Description

Leading telecom carrier and IT solutions company


Job Description

Sales Operation Executive (UAT)


Responsibilities


  • Perform the service provisioning team for corporate order service provisioning in Springboard and BOM
  • Perform QA check on customer order and profile in the system ensure it is correctly provisioned
  • Handle VIP and special customers segment’s order provisioning
  • Prepare regular activation and staff productivity reports for management review
  • As the focal point of service provisioning team, perform case investigation with related parties includes Corporate Account Services, Billing and IT when needed.
  • Shift duty may be needed / either 9 - 6pm or 11 - 8pm

Sales Operation Executive (Service Provisioning Team Leader)


Responsibilities


  • Supervise the service provisioning team handling daily corporate order service provisioning in iFE and BOM
  • Perform job dispatching to the team staffs based on the skill set and workload
  • Perform QA check on customer profile in the system ensure it is correctly provisioned
  • Handle VIP and special customers segment’s order provisioning
  • Prepare team resource planning and roster subject to the business need and for the special projects
  • Prepare regular activation and staff productivity reports for management review
  • As a trainer to train new staffs and the existing staffs if any new product, service plan and system features launched
  • As the focal point of service provisioning team, perform case investigation with related parties includes Corporate Account Services, Billing and IT when needed.
  • Provide user requirement to the system enhancement projects, and perform UAT when necessary.
  • Shift Duty may be required / either 9 - 6pm or 11 - 8pm


Job Requirements

Sales Operation Executive (UAT)


Requirements


  • Higher Diploma in business administration or related
  • Minimum 4 years experience in order processing and logistic arrangement
  • Knowledge of order management system and/or service provisioning system
  • Working experience in Telecom or IT companies is preferred
  • Project coordinator experience is an advantage

Sales Operation Executive (Service Provisioning Team Leader)


Requirements


  • Higher Diploma or above
  • Good interpersonal and communication skill
  • 4 years relevant working experience in service provisioning or order fulfillment in Telecom or IT field is a must
  • At least 2 year experience in supervisor role
  • Training experience is an advantage

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