Sourceo Hiring! Full Time Client Relations and Communications Specialist in - Ricebowl

Key Responsibilities

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• Develop and review all external correspondence, ensuring clarity and professionalism in responses.

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• Manage daily feedback cases, working collaboratively to resolve issues promptly and amicably.

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• Foster strong relationships with feedback providers and partner agencies to enhance communication flow.

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• Keep a pulse on public opinion, proactively addressing concerns and managing messaging strategies.

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• Compile comprehensive reports on daily operational activities and relevant work metrics.

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• Organize meetings, record minutes, and circulate agendas along with key updates.

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• Oversee service providers to ensure adherence to established quality benchmarks.

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• Conduct investigations into incidents, identify root causes, and implement corrective actions to prevent recurrence.

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• Generate and deliver reports on service quality, customer feedback, and compliance status.

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Candidate Profile

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• Possess a diploma or degree in Communications, Business Administration, or a related field, with at least three years of relevant experience.

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• Experience in facilities management, construction, or community development sectors is a plus.

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• Workplace location: 1 Tampines North Drive 1.

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• Standard workweek: approximately 5.5 days, with potential for flexible scheduling.

Work Location: In person