DUN XIN PTE. LTD. Hiring! Full Time Restaurant Supervisor-Captain in , Earn up to SGD 6,500 - Ricebowl

Job Summary

The Restaurant Captain is a senior service professional who acts as the primary liaison between the guests, the kitchen, and the management. In a Live House setting, the Captain ensures that the high-energy atmosphere of a concert does not compromise the precision of premium dining. You will be responsible for a specific station or VIP section, overseeing the flow of service, mastering the menu, and providing a level of "white-glove" hospitality that elevates the guest experience from a standard show to a world-class event.

Key Responsibilities

1. Specialized Service Leadership

• Station Management: Oversee a designated section of the floor or VIP balcony, ensuring every table receives attentive, synchronized service.

• Expert Product Knowledge: Possess a deep understanding of the culinary menu, wine pairings, and premium spirits to provide sophisticated recommendations.

• Order Orchestration: Manage complex orders, ensuring that courses are timed perfectly with the "Run of Show"

2. Guest Relations & VIP Handling

• VIP Concierge: Act as the dedicated point of contact for high-profile guests and table service clients, anticipating needs before they are voiced.

• Complaint Resolution: Address and resolve any service hiccups immediately on the floor, maintaining a calm and professional demeanor amidst high-volume music.

• Table Maintenance: Uphold impeccable aesthetics of the dining area, from linen crispness to the precise placement of glassware.

3. Operational Oversight

• Staff Mentorship: Guide and "shadow" junior waiters and runners, correcting service techniques in real-time to maintain venue standards.

• Closing Procedures: Oversee the accurate reconciliation of guest checks and ensure the station is reset to "show-ready" standards for the following day.

• Safety & Compliance: Monitor alcohol service within your section to ensure responsible consumption and adherence to legal requirements.

Ad Hoc Tasks

The dynamic nature of a Live House requires a Captain who can pivot as the "vibe" shifts:

• Ambience Adjustment: Collaborating with the AV team to subtly adjust table lighting or "vibe" settings if a guest requests a more private atmosphere.

• Backstage Hospitality: Occasionally assisting in the service of high-end catering for artists in the Green Room or private backstage enclosures.

• Quick-Response Cleaning: Addressing spills or glass breakage instantly in high-traffic areas to prevent safety hazards during the performance.

• Promotional Support: Assisting the marketing team by identifying "influencer" guests or regular high-spenders for specialized venue perks.
  
  

  All other ad hoc tasks assigned.