Full Time Operations Coordinator Jobs, salary up to SGD 2,500 in SeaCabbie - Ricebowl

1. Role Purpose

The Pier Ops Coordinator is the on-ground operational face of SeaCabbie at the pier. The role is accountable for the smooth, safe and commercially disciplined dispatch of every trip — from the moment a passenger arrives at the pier to the moment the vessel departs. The Coordinator works in tight coordination with captains, customers and the central operations team to ensure trip on-time performance, payment integrity, and customer experience standards are upheld across every shift.

2. Key Responsibilities

2.1 Captain & Vessel Coordination

• Allocate vessels to bookings based on destination, capacity, vessel availability and operational priorities.
• Maintain continuous communication with captains regarding trip schedules, passenger counts, hand-carry items and any operational changes.
• Track vessel positions, ETAs and turnaround times; flag delays or deviations to the Operations Head immediately.
• Coordinate berth allocation at the pontoon and manage vessel sequencing during peak hours to avoid congestion.
• Brief captains on any special instructions — VIP movements, restricted items, weather advisories, regulatory notices.

2.2 Passenger Dispatch & Boarding

• Verify passenger bookings against the SCB system and check valid identification where required.
• Marshal passengers at the boarding point, manage queues and ensure orderly, safe embarkation and disembarkation.
• Deliver pre-departure safety briefings and enforce life-jacket and safety protocols.
• Handle walk-in customers, no-shows, late arrivals and overbookings in line with SCB policy.
• Manage difficult or escalated customer situations professionally; escalate to the Operations Head only where unresolved.

2.3 Booking & System Management

• Operate the SeaCabbie booking system end-to-end: create, modify, cancel and reassign bookings as required.
• Process walk-in bookings and ensure every trip is correctly captured in the system before vessel departure — no off-system trips.
• Reconcile bookings against actual passenger and vessel movements at the close of each shift.
• Generate and submit shift handover reports covering trips dispatched, exceptions, cash collected and incidents.
• Flag system issues, recurring booking errors or process gaps to the Operations Head for resolution.

2.4 Cash & Payment Handling

• Collect cash and electronic payments for walk-ins, hand-carry charges and any other point-of-sale transactions.
• Issue receipts for every transaction and ensure each payment is recorded against the corresponding booking.
• Maintain the assigned cash float; perform shift-end reconciliation and deposit cash as per SCB procedures.
• Be personally accountable for any cash variance during the shift; report shortages or surpluses immediately.
• Comply strictly with SCB anti-leakage controls — no cash transaction outside the booking system under any circumstances.

2.5 Hand-Carry Items Handling

• Receive hand-carry parcels and items at the pier; log sender, recipient, destination vessel and contact details into the system.
• Collect applicable handling fees and issue receipts at the point of acceptance.
• Verify items against SCB's prohibited and restricted items list; refuse items that breach policy or regulatory requirements.
• Hand items over to the relevant captain with proper acknowledgement and maintain chain-of-custody records.
• Investigate and report any missing, damaged or disputed items to the Operations Head with full documentation.

2.6 Safety, Compliance & Reporting

• Maintain awareness of MPA, port and SCB safety regulations applicable to pier operations.
• Respond to incidents, near-misses and emergencies as per SCB's emergency response procedures; escalate without delay.
• Maintain accurate shift logs, incident reports and operational records.
• Uphold SCB's standards of grooming, conduct and customer service at all times on the pier.

Pay: $2,500.00 - $4,500.89 per month

Benefits:

• Cell phone reimbursement

Work Location: In person