Elevate Physiotherapy Hiring! Full Time Patient Care Coordinator in , Earn up to SGD 2,500 - Ricebowl

About Us:

Elevate Physiotherapy is a modern physiotherapy clinic focused on helping people move better, recover from pain, and live healthier lives. We pride ourselves on delivering excellent patient care and a warm, professional experience from the very first interaction.

We are looking for a proactive and people-oriented Clinic Administrator & Patient Care Coordinator to join our growing team.

This role combines clinic administration with patient communication and lead follow-up responsibilities. You will play an important role in ensuring smooth clinic operations while also helping prospective patients book appointments and feel supported throughout their journey.

Key Responsibilities:

Clinic Administration

• Manage front desk and daily clinic operations
• Handle appointment scheduling and calendar coordination
• Register and assist patients during check-in/check-out
• Manage WhatsApp, phone calls, and email enquiries
• Process payments and issue invoices/receipts
• Maintain accurate patient records and administrative documents
• Coordinate with physiotherapists regarding schedules and patient matters
• Ensure clinic cleanliness, organisation, and professionalism

Lead Follow-Up & Patient Coordination

• Follow up with leads generated from ads
• Contact potential patients via phone call and WhatsApp
• Answer enquiries and guide leads through the booking process
• Build rapport and maintain professional communication with patients
• Follow up on missed appointments or unresponsive leads
• Help improve appointment show-up rates and patient experience
• Support marketing campaigns and promotional activities where required

Requirements

• Prior experience in customer service, clinic admin, sales coordination, telesales, or receptionist roles preferred
• Comfortable speaking on the phone and following up with leads
• Strong communication and interpersonal skills
• Organized, responsible, and detail-oriented
• Comfortable using WhatsApp, Google Calendar, CRMs, spreadsheets, and basic computer systems
• Able to multitask in a fast-paced environment
• Positive attitude and willingness to learn
• Healthcare or physiotherapy clinic experience is a bonus, but not required

What We’re Looking For

We are looking for someone who is:

• Friendly and empathetic with patients
• Confident communicating with new leads
• Reliable and proactive
• Sales-oriented without being overly pushy
• Able to create a positive first impression for the clinic
• Passionate about helping people

Pay: $1,000.00 - $2,500.00 per month

Work Location: In person