RAYWIN CONSULTANCY S/B Hiring! Full Time Customer Service in Federal Territory, Earn up to MYR 5,000 - Ricebowl

• Respond to user inquiries through the online support system, including product usage, account-related matters, and general assistance.
• Handle basic support issues such as order inquiries, payment-related matters, and feature guidance.
• Follow up on customer feedback, document issues accurately, and coordinate with the relevant departments when necessary.
• Assist in maintaining positive customer relationships and enhancing overall user experience and satisfaction.
• Monitor backend activity and report any unusual situations in a timely manner.
• Follow company SOPs and support procedures to ensure service consistency and quality.
• Perform other ad-hoc duties assigned by management.

Pay: RM3,000.00 - RM5,000.00 per month

Application Question(s):

• How many years' experience do you have in a Customer Service Role?

Language:

• Mandarin (Preferred)

Work Location: In person