COFFEEBOT HOLDINGS SDN BHD Hiring! Full Time CUSTOMER SERVICE in Selangor, Earn up to MYR 2,800 - Ricebowl

• Manage enquiries & complaints via different portal - hotline phone calls, WhatsApp, emails
• Handle and identify customer complaints, assist with approriate solutions. Work closely and communicate with operation team, channel complain to operator on duty to be on site to check on machine and follow up on complaints issue, and proceed with recovery with customer
• Work closely with relevant department (BD+mktg) team to ensure all enquiries are channeled to relevant department Assist to check on machine performance via portal, and update in group daily
• Assist to collect & analyze customer feedback Follow up and assist on refund payment
• Compile and document weekly report data with complaint details received throughout the week & tabulate sales enquiries data Generate monthly reports on complaints summary and enquiries received
• To implement digitalization for enquiriy & complaints. Undertake any other adhoc task assigned by the Management

Job Type: Full-time

Pay: RM2,200.00 - RM2,800.00 per month

Education:

• STM/STPM (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)
• English (Preferred)

Work Location: In person