- Tampoi Johor Malaysia
Working Location
Job Description
Responsibilities
Job Title: Waiter / Waitress
Location: Johor Bahru
Cuisine Type: Indian & Western Fusion
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Job Summary:
The Waiter/Waitress is responsible for delivering excellent customer service by taking orders, serving food and beverages, and ensuring a pleasant dining experience. The role requires good communication skills, menu knowledge (including Indian and Western dishes), and adherence to hygiene and service SOP standards.
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Key Responsibilities:
1. Customer Service
* Greet and welcome customers in a friendly and professional manner
* Present menus and explain dishes (e.g., pasta, pizza, burgers, tandoori items, etc.)
* Take accurate food and beverage orders
* Ensure customer satisfaction throughout the dining experience
2. Food & Beverage Service
* Serve food and drinks promptly and correctly
* Check orders before serving to ensure accuracy
* Handle customer requests and complaints professionally
3. Cleanliness & Hygiene
* Maintain cleanliness of dining area, tables, and service stations
* Follow hygiene and sanitation standards at all times
* Ensure proper handling of food and beverages
4. SOP Compliance
* Follow all service Standard Operating Procedures (SOPs)
* Ensure proper table setup, service flow, and closing procedures
5. Teamwork & Coordination
* Work closely with kitchen staff to ensure timely service
* Communicate clearly with team members
* Assist colleagues during peak hours
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Requirements:
* Basic communication skills (English; additional languages are an advantage)
* Friendly, presentable, and customer-oriented attitude
* Ability to work in a fast-paced environment
* Basic knowledge of food and beverage service is an advantage
* Willingness to learn and follow SOPs
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Additional:
* Training will be provided
* Must be able to work shifts, weekends, and public holidays
Job Types: Full-time, Permanent
Pay: RM1,700.00 - RM2,000.00 per month
Benefits:
Work Location: In person
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