EDARAN OTOMOBIL NASIONAL BERHAD Hiring! Full Time Service Specialist (EV) in Selangor, Earn up to MYR 2,500

Service Specialist (EV)

EDARAN OTOMOBIL NASIONAL BERHAD

MYR1,800 - MYR2,500 Per Month

Full Time

Shah Alam, Selangor

Save

Working Location

Shah Alam Selangor Malaysia

Job Description

Responsibilities

To transfer information from the Customer Care Advisor’s appointment arrangements.
To plan the necessary time resources for preparation.
To file orders in the IT system.
To arrange for provision of parts.
To ensure availability of specialists and transfer of relevant information.
To plan and arranging necessary third-party work, where applicable.
To inform customers in the event of changes in scope of service, or the agreed price or appointment.
To update customer details.
To conduct direct reception with the customer to determine extent of work necessary.
To conduct test drives, where necessary.
To offer appropriate alternative transport.
To calculate costs.
To advice the customer of extent, duration and cost of the work.
To sell additional services and products.
To prepare binding estimates if necessary.
To arrange the method of payment and any cost limits in case of additions to orders
To obtain customer’s signature for order confirmation / giving duplicate of order to the customer.
To handle over the repair order to the workshop; making any necessary agreements with the person responsible in the workshop.
To inform the customer in the event of divergence from agreed order.
To inform customers in the event of delays.
To ensure quality of work by final inspection, test drive and, if applicable, defect logging (Q-Check).
To give instructions for any necessary rework.
To pass on all relevant information for preparation of the bill, taking any warranty and goodwill cases into consideration.
To prepare any quality observation and defect reports necessary.
To present the bill and explaining the work carried out and, if applicable, the additional work done free of charge.
To advise the customer with regard to foreseeable servicing requirements in the future
To handle over the vehicle.
To conduct exit interview.
To come out with customer-oriented response to complaints.
To prioritize treatment for complaint cases with regard to deadline and capacity planning.
To follow-up after work has been completed.

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

Dental insurance
Free parking
Gym membership
Health insurance
Maternity leave
Professional development

Experience:

Service Specialist& Advisor: 1 year (Preferred)

Work Location: In person

Important Information

Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.

Learn More

Apply

EDARAN OTOMOBIL NASIONAL BERHAD Hiring! Full Time Service Specialist (EV) in Selangor, Earn up to MYR 2,500 - Ricebowl

Service Specialist (EV)

EDARAN OTOMOBIL NASIONAL BERHAD