Monroe Consulting Group Hiring! Full Time Program Support Manager in WP Kuala Lumpur - Ricebowl

Monroe Consulting Group, an Executive Recruitment firm, is partnering with an organisation in the Professional Services industry to hire a Program Support Manager. This opportunity is based in Kuala Lumpur, Malaysia, with responsibilities supporting nationwide initiatives. The role is responsible for ensuring effective, timely, and high-quality delivery of a portfolio of programmes and projects across Malaysia. It plays a critical role in strengthening execution discipline, financial stewardship, and data‑driven decision making to support organisational strategy and impact.

• Provide portfolio level oversight across all Malaysia projects to ensure effective, timely, and coordinated delivery in alignment with approved strategies, workplans, and commitments.
• Monitor and track project milestones, deliverables, dependencies, and risks across teams, proactively identifying bottlenecks or misalignment and driving timely resolution.
• Coordinate and sequence cross functional inputs—including programme teams, MERL, Finance, Operations, and regional or global support functions—to support smooth execution across the portfolio.
• Establish and sustain delivery rhythms such as portfolio reviews, milestone tracking, and prioritisation discussions that reinforce accountability and delivery discipline.
• Lead the development, consolidation, and monitoring of programme and project budgets across the Malaysia portfolio in close collaboration with Finance and project leads.
• Track budget performance against workplans and delivery milestones, flagging variances, funding risks, or compliance concerns and supporting timely corrective action.
• Ensure alignment between delivery plans, timelines, and financial resources, including adherence to internal controls and donor requirements.
• Provide stewardship over planning, monitoring, evaluation, research, and learning (MERL) functions to ensure delivery performance and outcomes are effectively tracked and used.
• Strengthen the use of data systems, dashboards, and tools to support delivery oversight, accountability, and learning.
• Work with MERL and programme teams to ensure data quality, consistency, and accessibility for programme management, reporting, and decision making.
• Analyse delivery performance, data trends, and lessons learned across the portfolio to generate insight that informs programme adaptation and development.
• Support senior leadership with evidence‑based input on programme priorities, sequencing, feasibility, and resourcing.
• Contribute to the development and refinement of programme strategies, proposals, and future initiatives by grounding strategic thinking in delivery realities and learning.
• Oversee and coordinate consolidated reporting across the Malaysia programme, including internal portfolio updates, progress reporting, and required inputs to external reports.
• Establish and maintain clear reporting rhythms that support leadership oversight, learning, and accountability.
• Communicate clearly with internal and external stakeholders regarding progress, risks, and material delivery issues.

• Bachelor's degree required; Master's degree in international development, social sciences, project or programme management, or a related field preferred.
• Minimum 7-10 years of progressive experience in programme or portfolio delivery, programme management, MERL, or related roles.
• Demonstrated experience overseeing multiple projects simultaneously and working across cross functional teams.
• Experience within non‑profit, international development, or mission‑driven organisations is strongly preferred.

• Programme and portfolio delivery management.
• Budget development, monitoring, and financial tracking.
• Monitoring, evaluation, research, and learning (MERL).
• Data‑informed decision making and reporting systems.
• Cross functional coordination and risk management.

• Strong analytical and problem‑solving skills.
• Excellent organisation, prioritisation, and follow‑through.
• Ability to influence and coordinate without relying on formal authority.
• Clear, structured communication with diverse stakeholders.
• High integrity and strong alignment with organisational mission and values.