KMHNiaga Hiring! Full Time Bar Waiter (7pm-3am) in Selangor - Ricebowl

Extend a warm, enthusiastic welcome to all patrons upon arrival.

Verify bookings, accommodate walk-in traffic, and seamlessly streamline the entry queue.

Lead clientele to their designated tables or VIP sections with a poised and affable demeanor.

Field incoming booking inquiries across multiple channels, including phone, WhatsApp, and in-person requests.

Keep the floor sheet and reservation system meticulously updated in real-time throughout the shift.

Partner with the Floor Manager to optimize seating arrangements, maximizing venue capacity and overall guest comfort.

Proactively follow up on advance bookings, paying special attention to high-value and VIP accounts.

Collaborate closely with the Head of Security to enforce venue door policies, guest list entry, and access restrictions.

Ensure smooth entry and priority seating for VIPs, loyal regulars, and promoter-hosted parties.

Discreetly and tactfully conduct age verification and dress code compliance checks.

Identify opportunities to upsell premium bottle packages, minimum-spend tables, and exclusive event access.

Actively brief guests on upcoming theme nights and active marketing campaigns to drive engagement.

Persuade standard walk-in guests to upgrade to table reservations to maximize incentive opportunities.

Stay highly attentive to guest sentiments, efficiently addressing and escalating any friction or feedback.

Cultivate rapport with returning patrons to foster long-term loyalty and brand affinity.

Exercise strict discretion and absolute professionalism, particularly when hosting high-profile individuals.

Maintain the pristine condition of service areas, ensuring floors and tables remain clean, dry, and litter-free.

Bus tables promptly by removing used glassware, empty plates, and clutter.

Support bar operations by replenishing essential stock, including glassware, ice, and beverages, to prevent service delays.

Assist in running drinks and completing opening/closing checklists for the bar setup.

Possess an outgoing, confident, and highly approachable personality.

Exceptional verbal communication and interpersonal skills.

Prior background in nightlife entertainment, upscale hospitality, or luxury guest services is highly preferred.

Fully available to work late-night shifts, weekends, and public holidays.

Impeccably groomed with a strong commitment to professional presentation and personal hygiene.

Familiarity with digital reservation platforms or hospitality POS systems is a distinct advantage.