全职 L1-L2 Production Support 工作, 薪水 up to SGD 4,500, RiDiK 公司招聘中 - Ricebowl

Job Summary 

We’re looking for a L1/L2 Production Support to support our team in Changi Business Park. This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you’re someone who takes initiative, values continuous learning, and thrives in a collaborative setting, we’d love to hear from you.  

Key Responsibilities 

• Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues.
• Monitor system performance, detect anomalies, and ensure uptime and availability of services.
• Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs.
• Work closely with L1 support to ensure a seamless escalation process for complex issues.
• Collaborate with development teams to identify and resolve recurring issues or system bugs.
• Perform root cause analysis and provide recommendations for system improvements.
• Document technical issues, solutions, and best practices for future reference.

This position needs shift work, Rotational Basis, 24/7.

Job Type: Contract
Contract length: 12 months

Pay: Up to $4,500.00 per month

Benefits:

• Health insurance
• Promotion to permanent employee

Work Location: In person