Glophics Web Design And Advertising Inc. Hiring! Full Time Customer Service Representative (Taiwanese National) in 台北市, 台灣, Earn up to TWD 60,000 - Ricebowl

Glophics is a global printing company that provides custom printing services to clients worldwide. We are currently hiring Taiwanese Nationals for the role of Customer Service Representative (CSR). The position involves managing customer inquiries via email and phone, processing orders, and providing detailed information about our products and services. Candidates must be willing to work at our office in Cebu City, Philippines, or are welcome to consider remote work options.

Benefits/ Work Conditions:( On-site Work)

• Onsite Work
• Work Location: Cebu Office, Philippines
• Flexible working hours 8 hours shift schedule (lunch break not included)
• Accommodation can be provided
• Visa support: Support for issuing a working visa through the Philippine corporation when converting to full-time employment
• HMO (Health Insurance)
• Overtime Pay provided
• Opportunities for promotion
• Professional development
• Salary and other benefits to be discussed after interview

Salary: (NTD 40,000- NTD 60,000)

Job Types: Full-time, Permanent

Customer Service Job Experience:

• No Experience Required- With experience is an Advantage
• English Proficiency: Basic level

Customer Service Job Duties:

• Maintain broad knowledge of all company products, services and promotions.
• Accurately captures customer information.
• Follow communication procedures, guidelines and policies.
• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat etc.
• Process customers’ orders.
• Take orders, determine charges, and oversee billing or payments.
• Provides customer additional information or explains services.
• Discusses products offered and ensures customer satisfaction.
• Assists customers effectively by solving customer disputes.
• Tactfully handles confrontational/complains, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Customer Service Job Skills:

• Taiwanese National
• Can Speak in Basic English Language - written or verbal
• Computer Savvy
• Must be self-reliant and goal-oriented
• Detail oriented and works with a high degree of accuracy
• Capable of working with less supervision and ability to multitask
• Ability to tactfully handle stressful and difficult situations
• Possess strong problem solving skills
• Willing to learn and be trained

Job Type: Full-time

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person