Allied Digital Service Hiring! Full Time IT Desktop support Engineer in 台北市, 台灣, Earn up to TWD 79,000 - Ricebowl

Job Description : IT Desktop Support Engineer

Location: Taipei, Taiwan
Job Type: Onsite – Monday to Friday
Contract Type: B2B Contract
Salary: Around USD 2500 per month
Start Date: ASAP

Job Overview

We are looking for an experienced IT Desktop Support Engineer / Deskside Technician to provide onsite End User Computing (EUC) support in a corporate environment. The ideal candidate should have strong troubleshooting skills, experience supporting enterprise users, and the ability to work independently in a fast-paced environment.

Key Responsibilities

• Provide onsite technical support to end users
• Troubleshoot hardware, software, printer, and network-related issues
• Install, configure, upgrade, and maintain desktops, laptops, monitors, and peripherals
• Support Windows 7/10 environments and enterprise applications
• Configure and support LAN/WAN connectivity
• Provide support for printers, scanners, docking stations, and mobile devices
• Handle imaging and deployment using Ghost and MDT
• Support backup and recovery tools such as USMT
• Provide VIP/user desk-side support
• Maintain SLA compliance and timely incident resolution
• Document and update tickets using IT service management tools

Required Skills & Experience

• 3–5 years of Desktop Support / EUC experience
• Strong knowledge of Windows operating systems
• Experience with hardware and software troubleshooting
• Knowledge of Office 365, SCCM, Intune, and ServiceNow is preferred
• Good understanding of networking concepts and connectivity troubleshooting
• Strong communication and customer service skills
• Ability to work in an onsite enterprise environment

Preferred Qualifications

• ITIL certification is an advantage
• Experience in corporate or multinational environments preferred
• Ability to work independently and under pressure

Work Schedule

• Monday to Friday
• 8-hour shift
• Onsite/In-person role

Job Types: Full-time, Contract
Contract length: 18 months

Application Question(s):

• What is your Nationality ?
• Are you comfortable with salary ?
• What is your Notice period if selected ?

Experience:

• IT Desktop Support : 3 years (Required)
• Windows, O365, SCCM, Intune, ServiceNow: 3 years (Required)

Language:

• English and Mandarin (Required)

Location:

• 台北市 (Preferred)

Work Location: In person