TSING DIGITAL TECHNOLOGY SDN.BHD. Hiring! Full Time Customer Service Specialist (E-commerce) in Federal Territory, Earn up to MYR 5,500 - Ricebowl

Job Responsibilities

• Deliver fast and efficient support to customers across different time zones by following clear processes and teamwork practices.
• Handle pre-sales inquiries, order processing during sales, after-sales dispute resolution, and provide expert support on cross-border logistics, customs, and tariffs.
• Communicate clearly and professionally through multiple channels such as live chat, ticketing systems, and online communities.
• Maintain strong service quality even in fast-paced environments while handling CRM systems and documentation at the same time.

Requirements

• Able to work in a rotating shift (2 days off)
• Minimum Diploma is required
• At least 2 years of customer service or call center experience; e-commerce or marketplace experience preferred.
• Typing speed of at least 60 words per minute with high accuracy; typing test required.
• Proficiency in English is a strong advantage.
• Experience servicing large cross-border merchants is preferred.
• Must be legally authorized to work in Malaysia (no visa sponsorship provided)

Pay: RM3,500.00 - RM5,500.00 per month

Work Location: In person