CTC Global Hiring! Full Time Senior Technical Engineer - Microsoft Services in Selangor, Earn up to MYR 9,000 - Ricebowl

Main Job Tasks and Responsibilities:

• Advanced Software Implementation: Lead and oversee the planning, setup, and configuration of advanced EUC applications, including AD, Exchange, Office 365, and SCCM across client environments.
• Project Management: Manage and ensure successful completion of complex projects, including system upgrades, migrations, and integrations.
• Technical Leadership: Provide guidance and mentoring to junior engineers, ensuring knowledge transfer and development within the team.
• Complex Issue Resolution: Troubleshoot and resolve highly complex technical issues, coordinating with clients and vendors to ensure minimal downtime.
• Client and Vendor Relations: Act as a key point of contact for clients and vendors, ensuring effective communication and collaboration throughout project lifecycles.
• Quality Assurance: Implement and monitor quality control measures, ensuring systems function optimally and projects meet performance criteria.
• Continuous Service Improvement: Lead initiatives to improve service delivery, efficiency, and client satisfaction through process enhancements.

Education and Experience:

Qualifications: Bachelor’s degree in Computer Science, Engineering, or a related field. Valid Microsoft certifications are required.

Experience:

• Minimum 4 years of hands-on experience in technical roles, with a focus on EUC software solutions such as Windows OS, Office 365, and SCCM.
• Experience working with Exchange server environments (on-premise and virtualized with HyperV & VMware), and integrating third-party archiving systems such as Symantec Enterprise Vault, EAS, EMC Source One, or Email Xtender.

Knowledge: Proficient in Exchange Web Services (EWS) and MAPI protocols. Strong understanding of customer service principles, software integration, and infrastructure environments.

Skills and Attributes:

• Excellent verbal and written communication skills
• Strong analytical and organizational abilities
• Customer-focused with a commitment to high-quality service
• Fast learner with the ability to adapt and integrate third-party solutions
• Team player with the ability to multitask in high-pressure environments

Pay: RM6,000.00 - RM9,000.00 per month

Benefits:

• Cell phone reimbursement
• Dental insurance
• Free parking
• Maternity leave
• Parental leave

Work Location: On the road