MindPec Solutions Hiring! Full Time Customer Service Executive (Non-Voice) – Skincare Project in Federal Territory, Earn up to MYR 3,500 - Ricebowl

Customer Service Executive (Non-Voice) – Skincare Project

Location: Menara Shell, Kuala lumpur
Working Hours: Rotational shifts (7:00 AM – 4:00 PM/ 8:00 AM – 5:00 PM)

Work Schedule: 5 working days per week (2 rotational off days)

Market Supported: Hong Kong (HK) & Taiwan (TW)

About the Role

We are looking for a Customer Service Executive to support customers for a leading skincare brand through non-voice channels such as email and chat. The role will support the Hong Kong and Taiwan markets and requires strong written communication skills, attention to detail, and the ability to provide excellent customer service.

Key Responsibilities

• Handle customer inquiries via email and chat in a timely and professional manner
• Assist customers with product information, order status, delivery issues, returns, and general inquiries
• Resolve customer concerns while maintaining high customer satisfaction
• Ensure accurate documentation of customer interactions in the system
• Follow company policies, procedures, and service standards
• Work closely with internal teams to resolve escalated issues
• Meet productivity and quality targets set by the company

Job Requirements

• Minimum SPM or equivalent qualification
• Prior customer service experience is an added advantage
• Good written communication skills in English
• Ability to support Hong Kong and Taiwan customers
• Comfortable working in a rotational shift environment
• Basic computer literacy and typing skills
• Positive attitude, customer-focused mindset, and willingness to learn

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Health insurance

Experience:

• Customer service: 1 year (Preferred)
• Skincare / Beauty: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person