- Kuala Lumpur Federal Territory Malaysia
Ridik Hiring! Full Time Customer Service in Federal Territory, Earn up to MYR 8,000 - Ricebowl
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Job Description
Responsibilities
Responsibilities：
- l 3+ years in high-complexity CS environments (fintech, payments, banking, compliance)
l Proven ability to handle complex workflows, multi-system navigation, and detailed SOPs
l Strong background in email-based support, not just calls/chats
l Experience with Zendesk
l Exceptional written communication (grammar, structure, tone alignment, issue articulation)
l Strong analytical and critical thinking—can investigate, isolate root causes, and propose solutions
l Able to work independently with minimal hand-holding; fast learner with strong process discipline
l Able to work during weekends
l Ability to manage high ticket volume while maintaining accuracy
l Understands or can quickly learn core fintech concepts
l Strong reading comprehension of long SOPs and ability to follow them precisely
Pay: Up to RM8,000.00 per month
Benefits:
- Health insurance
- Professional development
Work Location: Hybrid remote in Kuala Lumpur
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