- Subang Jaya Selangor Malaysia
IT Business Solutions Hiring! Full Time Customer Support (Subang -HiTech) in Selangor, Earn up to MYR 3,500 - Ricebowl
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Job Description
Responsibilities
RM 2,500 for basic
Allowances : transport allowance, language allowance, shift allowance, and incentive= Total RM3000-RM3500
You are: (personality/competencies, etc.)
§ Able to work shift till 10 pm, including weekends & public holidays.
§ Results oriented with the ability to set, meet, and exceed targets; possess sense of urgency & persistency until goals are met.
§ Customer obsessed, calm & able to handle difficult situations.
§ Taking ownership to ensure issues resolve in a timely manner.
Your Responsibilities: (What is this role all about? What are the expectations of the applicant?)
§ Answer incoming calls in a timely manner from Celcomdigi Partners.
§ Resolving Celcomdigi partner’s challenges and issue escalations effectively. Manage and resolve cases during the first call (First Call Resolution).
§ Beyond First Call Resolution cases, escalate them to technical level 2 or back-end support level 2 via email and/or escalation system, and follow up thereafter until closure.
§ Reviewing open cases from the Incident Management system and resolve them within the service level agreement (SLA).
§ Attending to cases escalated by Celcomdigi’s Partners through web portal and resolve them within SLA.
§ Log case in tool provided by Celcomdigi on calls and email attended to track productivities.
Your Merits: (These are must haves in terms of qualifications & experience & specific technical /professionals skills that you expect from the applicant)
§ Minimum Diploma with at least 2-3 years accumulated service-related experience, fresh graduate is welcome to apply.
§ Possess language proficiency in Bahasa Malaysia & English. Mandarin speaking is an added advantage.
§ Good communication/written skills, love interaction with customers.
§ Team player and fostering collaboration.
Job Types: Full-time, Contract, Fresh graduate
Contract length: 12 months
Pay: RM2,000.00 - RM3,500.00 per month
Work Location: In person
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