- Bayan Lepas Pulau Pinang Malaysia
Emerson Hiring! Full Time Staff Technical Support Engineer in Pulau Pinang - Ricebowl
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Job Description
Product Analytics Manufacturing IT Technical Support Engineer
Job descriptions:
Product Analytics Manufacturing IT Technical Support Engineer
Job descriptions:
- First-line engineer to handle malfunction & technical request cases related to production flow, system or infrastructure within stipulated SLA.
- Monitors applications and infrastructure alerts and proactively resolves or escalates alerts if deemed necessary.
- Troubleshoot cases by reviewing systems or data log files and proactively look for solutions.
- Collaborate and work closely with Tier 2 engineers in resolving escalated cases.
- Concise in creating, updating, and resolving cases via ServiceNow ticketing system.
- Diligently adhere to Operation’s Standard Operating Procedures and Processes while handling cases.
- Able to create knowledge articles / OCAP (Out of Control Action Plans) when the need arises.
- Coordinate and / or participate in ad-hoc projects.
- Able to work on a 24x7 rotating shifts all year round.
- Degree in Computer/ Information Technology or equivalent or Diploma with 3-4 year’s work experience.
- At least 2 years of working experience in system/network/software troubleshooting.
- Knowledge in Windows and Linux system administration, Networking/ Security is an added advantage.
- Proficiency in written/verbal English. Mandarin is an added advantage.
- Experience and knowledge in semiconductor testing environment
- Database administration (SQL server) is preferred.
- Candidate must be independent, self-driven, customer oriented with good interpersonal communication skills and must be able to work as a team.
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