The Assistant Restaurant Manager is required to assist the Restaurant Manager in executing and delivering the business plan, managing the daily elements of running a restaurant. They are expected to proactively manage, motivate and lead a team from varying backgrounds and cultures.
Responsibilities:
Assist the Restaurant Manager in managing daily restaurant operations (including opening and closing procedures) and ensure smooth service.
Ensure positive customers' satisfaction through high service quality and hygiene standards.
Handle customer complaints and resolve the issues promptly and professionally.
Supervise staff and ensure they provide excellent customer service.
Manage and train service crew include hiring, onboarding and performance evaluation.
Ensure compliance with health, safety and sanitation regulations.
Manage inventory level and control costs.
Assist with administrative tasks as and when required.
Requirements:
Minimum 3 years of relevant experience in Food and Beverage (QSR) environment in Singapore.
Possess valid Food Hygiene certificate.
Passionate about food industry and customer experience.
Experience in store operations, staff scheduling or roster.
Able to manage both Back of House and Front of House.
Familiar with food industry local laws, certifications and compliance.
Possess good communication and interpersonal skills.