TP Hiring! Full Time Desktop and Site Support Engineer in Federal Territory - Ricebowl

Job Title: Desktop and Site Support Engineer II

Location: Kuala Lumpur, Malaysia

Work Arrangement

• Office-based (G Tower, Kuala Lumpur)
• Monday-Friday, 9-6PM. however, he/she is expected to get ready to work in shift rotation and also being ready for any escalation and urgent matter cases where applicable outside of working hours.

Department: IT Support

Reports to: Senior Manager

Job Summary

The Desktop and Site Support Engineer II is a senior-level role providing advanced technical support and leadership within the IT Support department. This position involves managing complex endpoint environments, overseeing device lifecycles, and ensuring the stability of both cloud-based and on-premises infrastructure. The role also serves as a primary escalation point for Tier-2 support and supports daily operational oversight.

Key Responsibilities

Endpoint Management and Administration

• Manage and maintain Microsoft Intune for mobile device management (MDM) and mobile application management (MAM)
• Handle Active Directory and on-premises domain environments, including design, implementation, and auditing of Group Policy Objects (GPO)
• Perform advanced Windows Desktop administration, including login scripts, user account management, and patching
• Administer and optimize Google Workspace environments
• Ensure compliance with global IT security and compliance policies

Deployment and Support

• Lead deployment of desktop/laptop hardware, software images, and peripherals
• Install and maintain equipment and software to approved standards
• Provide Tier-2/3 support for complex desktop and telephony issues
• Perform on-site troubleshooting and diagnosis for end users
• Provide 24x7 support as required

Asset Management and Documentation

• Maintain inventory management systems for hardware and software
• Generate reports on IT assets, repairs, and license compliance
• Document hardware failures, installations, and resolutions

Environmental Attributes

• Willingness to travel
• Flexibility to work hours required to meet operational needs
• Self-motivated and able to work independently
• Ability to maintain professionalism and confidentiality

Job Specification

Attitude

• Integrity
• Customer focus
• Innovation
• Strong communication and interpersonal skills

Skills

• Strong knowledge of Windows operating systems
• Experience with Active Directory, antivirus tools, and cloud computing
• Proficiency in Microsoft Office products
• Basic understanding of networking, telephony, and desktop applications
• Ability to respond to technical inquiries effectively
• Ability to present ideas clearly to different audiences
• Strong multitasking and prioritization skills
• Ability to work under pressure in a fast-paced environment
• Strong customer-oriented mindset

Knowledge and Experience

• 4–5 years of experience in Desktop Support, Technical Support, or similar roles in an enterprise environment
• Degree in Computer Science, Engineering, or related field
• Relevant certifications such as Microsoft Certified Professional or Google Workspace Administrator are preferred