BUBBLE GUM X SDN BHD Hiring! Full Time Human Resources Manager in Federal Territory - Ricebowl

Company Description

Bubble Gum X provides affordable, top-quality pampering services in a modern and welcoming environment. Founded in 2011 by passionate individuals, the company has grown into a dynamic and diverse team known as BubbleGummers. At Bubble Gum X, we value innovation, inclusivity, and collaboration, embracing challenges and encouraging entrepreneurship. Our multicultural team of experienced therapists is dedicated to delivering exceptional customer experiences.

Role Description

This is a full-time, on-site role based in Shah Alam, Selangor. The Human Resources Manager will oversee all HR functions and processes, including recruitment, employee relations, and compliance with labor laws. We are looking for a highly capable, experienced and proactive HR Manager to lead and oversee the overall Human Resources department and company manpower operations.

This role will play an important part in reorganising and restructuring the company’s HR systems, recruitment processes, manpower planning, staff development and internal operations to support the company’s expansion and long-term business growth.

The ideal candidate must be able to handle both strategic planning and daily HR operational matters independently while working closely with management and different departments to improve overall workforce performance, operational efficiency and company culture.

Key Responsibilities:

Human Resources Leadership & Strategy

• Lead and oversee the overall HR department operations for HQ and outlet teams.
• Review, reorganise and restructure current HR systems, workflows and manpower planning.
• Develop and improve HR policies, SOPs, internal processes and employee management systems.
• Build and strengthen company structure, reporting hierarchy and departmental coordination.
• Work closely with top management to support company expansion plans and operational growth.
• Provide recommendations and solutions to improve workforce productivity and company performance.
• Monitor and improve overall employee performance management systems.

Recruitment & Talent Acquisition

• Lead recruitment planning and manpower forecasting for HQ and outlets.
• Develop recruitment strategies to attract quality candidates.
• Oversee Career Open Day events, recruitment campaigns and hiring activities.
• Coordinate interviews, candidate screening, onboarding and staff placement.
• Improve hiring workflow and recruitment efficiency.
• Monitor staff turnover and retention planning.
• Work closely with operations team to understand outlet manpower requirements.

Employee Management & Development

• Monitor staff performance, probation and KPI follow-up.
• Handle employee relations, disciplinary matters and conflict resolution professionally.
• Improve employee engagement, internal communication and workplace culture.
• Plan and coordinate staff training, development and career progression programs.
• Identify leadership potential and succession planning for future company growth.
• Support management in strengthening teamwork and company culture.

HR Operations & Administration

• Oversee daily HR operations including attendance, leave, claims and documentation.
• Ensure employee records, contracts and HR documentation are properly maintained.
• Monitor payroll coordination and staff benefit management.
• Ensure compliance with labour laws, company policies and operational requirements.
• Support and coordinate company activities, internal events and staff welfare initiatives.

Company Restructuring & Organizational Improvement

• Analyse existing company structure and recommend improvements.
• Assist management in restructuring departments, improving operational workflow and manpower allocation.
• Coordinate cross-department communication and operational efficiency improvements.
• Support management in implementing new systems, structures and reporting methods.
• Continuously review operational gaps and provide solutions for improvement.

Requirements:

• Minimum 5 years and above HR management experience.
• Strong experience in recruitment, manpower planning and organizational restructuring.
• Experience in handling multi-outlet or fast-paced business operations is preferred.
• Strong leadership, communication and problem-solving skills.
• Able to work independently and manage confidential matters professionally.
• Strong coordination and multitasking abilities.
• Familiar with Malaysia Labour Law and HR best practices.
• Experience in retail, beauty, wellness or service industry is an advantage.

Preferred Qualities:

• Strong leadership and decision-making skills.
• Proactive, organized and result-oriented mindset.
• Good interpersonal and people management abilities.
• Able to drive company culture improvements and team performance growth.
• Passionate in building and strengthening company workforce structure and operations.