Sungrow Hiring! Full Time Technical Service Engineer in WP Kuala Lumpur - Ricebowl

About us

Sungrow Power Supply Co., Ltd. (Stock code: 300274) is a globally recognized renewable energy company, specializing in R&D, manufacturing, and services for solar, wind, energy storage, hydrogen, and electric vehicle solutions. Established in 1997, Sungrow is known for its innovative photovoltaic inverters, wind converters, EV chargers, energy storage systems, and hydrogen production technologies. Its products are sold in over 180 countries, with a cumulative installed capacity exceeding 740 GW by the end of 2024. Sungrow has contributed to national standards and holds numerous core technologies. With multiple industry awards and advanced R&D centers, it ranks among the global leaders in clean energy. Guided by its mission “Clean power for all,” Sungrow continues to drive innovation and global sustainability. For more information about Sungrow, please visit *************

Multiple position openings now.

Key responsibilities:

• Provide after-sales service support for customers related to residential PV and ESS systems through telephone and email to achieve good customer satisfaction
• Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery
• Support the line manager to oversee residential PV and ESS systems support operations and handle escalation inquiries raised
• Conduct field services with team and service partners in pre-commissioning, commissioning, maintenance work, fault diagnosis and repairs
• Perform basic O&M by monitoring systems remotely and basic warranty work
• Conduct product testing, fault diagnosis, and repairs at the workshop
• Track complex technical problems and coordinate with internal teams (technical and R&D teams) to efficiently deliver high-quality solutions to customers’ issues
• Continuously develop knowledge of all relevant products and services
• Communicate with the management, sales team, and customers to support the business development

Skills and experiences required:

• Electrical Engineering, Renewable Engineering and or similar background
• Mandarin speaker preferred
• At least 1-3 years of technical supporter product maintenance experience preferred
• Excellent communication skills (Written and Verbal) in English
• Excellent and professional telephone customer service skills
• Attention to detail and able to understand the big picture
• Strong problem-solving and analytical skills
• Strong organisation and time management skills, handling multiple tasks at once