- Singapore Singapore
Scientific Officer/Senior Scientific Officer, Food Science&Technology, 12 Months Contract, Renewable Hiring! Full Time Senior Executive-Executive (Housing Operations) in - Ricebowl
Senior Executive-Executive (Housing Operations)
Scientific Officer/Senior Scientific Officer, Food Science&Technology, 12 Months Contract, Renewable
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Job Description
Responsibilities
Job Description
Operations & Resident Services
- Support overall operations of Faculty Housing at Kent Vale, ensuring consistent service delivery and resident satisfaction.
- Oversee and support front desk operations, including resident enquiries, records management, and service requests.
- Coordinate security-related operational matters within Kent Vale.
- Oversee the resident lounge and breakfast service operations for serviced apartments.
- Maintain and update resident records accurately in the Property Management System.
- Manage resident maintenance requests, feedback, and defects by assigning tasks to technicians, tracking progress, and ensuring timely closure.
- Handle escalations and operational issues as required.
Cross-Functional Coordination
- Serve as a liaison with internal and external stakeholders including Finance, Allocation, Procurement, Housekeeping, Project teams, and other housing properties, coordinating workflows and follow-ups to ensure timely execution.
- Manage vendor relationships, including monitoring performance, contract compliance, and service level agreements.
- Coordinate contract renewals, quotations, and vendor engagements with Finance and Procurement teams.
- Support procurement activities including Approval of Requirement/Purchase Requisition requests, goods receipt, Invitation-To-Quote, and participation in tender processes.
- Collaborate with Finance to review and investigate high or abnormal utilities consumption.
Building & Facilities Management
- Oversee day-to-day building operations, ensuring facilities are safe, well-maintained and compliant with University and regulatory standards.
- Coordinate preventative maintenance, inspections, and repair schedules.
- Liaise with contractors and maintenance staff to address building-related issues promptly.
- Monitor building systems (e.g., electrical, plumbing) to ensure efficient operation and minimal disruption to residents.
Process Improvement & Systems Support
- Conduct periodic reviews of procedures, workflows, and policies to identify opportunities for efficiency and service improvements, simplifying coordination, reducing manual effort and improving visibility across teams.
- Support use and enhancement of operational systems and digital tools to streamline processes and improve tracking and reporting.
- Assist in documenting standard operating procedures (SOPs) to support consistency and operational resilience.
- Act as system administrator for assigned platforms (e.g. facilities booking and ID administration), including billing verification and account management.
Reporting & Administration
- Generate, track, and analyse operational and maintenance-related KPIs, including monthly maintenance defects reports.
- Prepare regular operational summaries and reports for management and relevant stakeholders.
- Handle office administration and selected financial matters for the Kent Vale Management Office.
- Collect payments and generate receipts for applicable charges (e.g., furniture removal/reinstatement, loss of keys or access cards).
Community & Engagement
- Plan and execute resident engagement programmes and events for Faculty Housing.
- Support initiatives that enhance the residential experience and foster community within Kent Vale.
Other Responsibilities
- Perform ad-hoc duties as assigned by management to support operational needs.
Qualifications
- Degree with a minimum of 2 years relevant experience in operations, administration, customer service, hospitality, facilities, or building management.
- Strong written and verbal communication skills.
- Highly organised, meticulous and able to adapt in a fast-paced operational setting.
- Demonstrate initiative with a proactive and solution-oriented mindset.
- Ability to work independently with minimal supervision while functioning effectively as part of a team and assume supervisory responsibility when required.
- Comfortable coordinating across multiple stakeholders and managing competing priorities.
- Technologically aware, with strong proficiency in Microsoft Outlook, Word, PowerPoint, and Excel.
- Highly proficient in spreadsheet usage, data tracking, and file management systems.
- Prior experience in hospitality, housing, or facilities operations will be an advantage.
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