Full Time Project Coordinator Jobs, in AvePoint - Ricebowl

About AvePoint

AvePoint is the global leader in data protection, unifying data security, governance, and resilience to provide a trusted foundation for AI. More than 28,000 customers rely on the AvePoint Confidence Platform to secure, govern, and rapidly recover data across Microsoft, Google, Salesforce, and other cloud environments. With a single platform for lifecycle control, multicloud governance, and rapid recovery paired with clear ownership across the business, we prevent overexposure and sprawl, modernize legacy and fragmented data, and minimize data loss and interruption. Our global partner ecosystem includes approximately 6,000 MSPs, VARs, and SIs, and our solutions are available in over 100 cloud marketplaces. To learn more, visit *************

At AvePoint, we are committed to investing in our people. Agility, passion and teamwork set us up to do our best work and foster a culture where you are empowered to craft your career, make an impact, and own (y)our future. Unleash the power of you!

We are looking for an experienced Project Coordinator to support the management and operations of a digital platform. If you have a strong background in project coordination, service support, and stakeholder management, we want to hear from you!

JOB SUMMARY

Digital Platform Operations Coordinator to support the management and development of our digital platform. The ideal candidate will have a strong background in project management, service support, and user experience.

KEY RESPONSIBILITIES

Business & Platform Operations:

• Assist in business operations and coordination with training partners and customers.
• Assist and coordinate with various divisions in daily operations and escalations.
• Monitor issues, work items, and their resolution.
• Participate in project implementation processes.
• Develop and test cross-functional Standard Operating Procedures (SOPs).
• Create and maintain Business Continuity Planning (BCP) frameworks.
• Establish and implement Risk Assessment frameworks.

Service Support:

• Manage all tickets that are inbound for the platform as Level 1 resolution officer.
• Implement and manage a SaaS/PaaS Service Support Centre.
• Develop user-facing service support content for the platform and website.
• Monitor support tickets and ensure quality resolution delivery.

Training & Documentation:

• Assist in onboarding training service providers, shipping lines, and users to the platform.
• Develop and maintain content related to user onboarding.

QUALIFICATIONS

• 3+ years of experience in project coordination, preferably in a digital platform environment.
• Experience with SaaS/PaaS platforms and service support systems.
• Proficiency in creating and maintaining documentation, including SOPs and user guides.
• Strong stakeholder management and coordination skills.

Join us in transforming our processes and enhancing our organizational effectiveness! Apply now!