- Subang Jaya Selangor Malaysia
Working Location
Job Description
Responsibilities
Key Responsibilities
IT Operations & Support
· Assist in managing and maintaining IT systems, networks, servers, and cloud platforms.
· Support the implementation of IT strategies and technology improvements aligned with business objectives.
· Help manage IT vendors, software licenses, and procurement within budgetary guidelines.
· Provide advanced-level technical support and escalation point for IT issues.
Systems & AI Project Support
· Support and administer core business systems (accounting, project management, CRM, etc.).
· Collaborate with teams to identify opportunities for automation and AI tools to reduce manual effort and improve reporting.
· Assist in system integrations, upgrades, and new implementations to ensure minimal business disruption.
Infrastructure, Security & Compliance
· Execute data backup, disaster recovery procedures, and ensure system availability.
· Help implement and monitor cybersecurity measures to protect company data and assets.
· Support compliance with PDPA, data privacy regulations, and internal IT policies.
Data & Reporting Assistance
· Support the development and maintenance of management dashboards and reports.
· Help improve data accuracy and accessibility to enable effective analytics.
· Assist in monitoring the performance and benefits of digital initiatives.
Event & Operational Support
· Lead IT setup and support for corporate events, meetings, and site offices, including audio-visual and network requirements.
Team & Stakeholder Collaboration
· Provide guidance and mentorship to junior IT staff and coordinate with external vendors.
· Work closely with department heads to understand needs and help deliver effective IT solutions.
· Act as a reliable technology liaison between the IT department and business users.
Requirements
· Bachelor’s degree in IT, Computer Science, or a related field.
· 5–7 years of progressive IT experience, with at least 2-3 years in a supervisory or team lead capacity. Experience in retail operation related industries is advantageous.
· Solid hands-on knowledge of IT infrastructure, cloud platforms, and cybersecurity principles.
· Interest or exposure to AI, automation, or digital transformation projects is a strong plus.
· Excellent problem-solving, communication, and collaboration skills.
· Proven ability to manage multiple priorities and projects effectively.
Skills & Competencies
· Strong technical proficiency with a service-oriented approach.
· Ability to execute plans and manage operational tasks effectively.
· Developing business acumen and a solution-focused mindset.
· Basic understanding of data analytics and emerging technologies.
Pay: RM8,000.00 - RM12,000.00 per month
Benefits:
Work Location: In person
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