全职 Immediate Opening for IT Helpdesk Engineer 工作, 薪水 up to MYR 4,000, PAN ASIA SOFTWARE SOLUTIONS SDN BHD Selangor 公司招聘中 - Ricebowl

Greetings!!!

We have an Immediate Opening IT Helpdesk Engineer with our reputed Client.

Client Location Shah Alam

Work Mode –Onsite (Work from Office)

Experience: 2 years to 5 years

Notice Period: Immediate / 1 week

Key Responsibilities

· Other duties may be assigned as business needs evolve.

· Serve as the primary on-site point of contact for end-user workstation hardware and software updates.

· Manage and triage incoming requests through the helpdesk ticketing system, including ticket assignment, prioritization, resolution, and workflow management.

· Diagnose and resolve issues related to End User Computing technologies, including PC hardware, virtualization, Microsoft Office applications, endpoint security tools, and application performance.

· Deliver timely and effective incident resolution and escalation management, ensuring service level agreements (SLAs) are consistently met for response time, resolution, and communication.

· Support employee onboarding and offboarding activities, including system access provisioning, equipment setup, and decommissioning.

· Maintain accurate IT asset inventory records and ensure compliance with established IT policies and procedures.

· Perform laptop and desktop imaging, configuration, deployment, and ongoing support.

Knowledge, Skills, and Abilities

· Strong expertise in supporting end-user applications and desktop hardware, with a demonstrated track record in system imaging, upgrades, and hardware repairs.

· Foundational understanding of WAN, LAN, and wireless networking technologies; experience with Aruba Networks is preferred.

· Working knowledge of Microsoft Office applications, SharePoint, and endpoint security platforms such as CrowdStrike and Mimecast.

· Excellent interpersonal and communication skills, with the ability to engage effectively with both technical and non-technical users.

· Proven ability to thrive in a fast-paced environment, manage competing priorities, and successfully resolve a high volume of support tickets.

· High level of accountability, ownership, and self-motivation, with a consistently positive and customer-focused attitude.

· Strong written and verbal communication skills, with attention to detail and professionalism.

· Ability to represent IT professionally when interacting with management, employees, vendors, and external partners.

· Collaborative team player with experience working cross-functionally and an interest in supporting third-party systems and technologies.

· Demonstrated ability to provide both internal and external customer support, including clearly explaining technical concepts to non-technical audiences.

Interested Share updated resume to ************* or Watsapp: +************* along with below details

Current Salary:

Expected Salary:

Notice Period:

Total Exp:

Relevant Exp:

{Note: if it doesn't suit you, please refer your matching friends or kindly ignore it}

Nithya Senior IT Talent Acquisition Specialist

HP : +************* 0562

Pay: RM2,500.00 - RM4,000.00 per month

Work Location: In person