Nli Education Hiring! Full Time Customer Service Executive in Selangor, Earn up to MYR 2,300 - Ricebowl

Career Opportunity: Customer Service Executive (Early Childhood Education)

Company: NLI Education Sdn Bhd (Headquarters)

Website: *************

Location: NLI Education HQ, Ostia Business Avenue, Bangi

Are you a tech-savvy relationship builder who is passionate about families, young learners, and business growth? NLI Education Sdn Bhd, the headquarters for Naluri Kreatif, is looking for a dynamic Customer Service Executive to join our team.

In this role, you won't just answer inquiries—you will be a vital link between our families and our business, blending empathy with data-driven strategies to elevate our customer experience.

Key Responsibilities

• Relationship & Inquiry Management: Serve as the primary point of contact for parents; passionately handle queries, manage complaints, and cultivate strong, lasting customer relationships.
• Registration & Admission: Manage the end-to-end student enrollment and admission process smoothly and efficiently.
• ZOHO CRM & Data Handling: Maintain and organize clean customer data, ensuring the seamless tracking of leads and parent journeys using ZOHO CRM.
• Digital & AI Automation: Leverage digital tools and AI automation to streamline customer communications, speed up response times, and optimize workflows.
• Reporting & Analytics: Generate customer service reports and analyze data trends to help management improve satisfaction, retention, and conversion rates.

Requirements & Qualifications

• Experience: Minimum of 2 years of working experience in customer service, data management, or a related field.
• ​Education: Bachelor’s Degree in Business Management, Information Technology, or a related field.
• ​Highly passionate candidates who possess the unique traits outlined below are also strongly encouraged to apply!
• Industry Context: Experience or a strong interest working within the Early Childhood Education (ECE) industry.
• Technical Skills: Hands-on, practical experience using ZOHO CRM is required. Must possess strong digital literacy, with a knack for using AI tools and automation to optimize daily tasks.
• Analytical Skills: Comfortable handling data, reporting, and utilizing analytics to drive customer success.
• Personality & Mindset: An active, collaborative personality who thrives in a team environment. You must possess a strong business acumen to align customer care with company growth goals.
• Core Traits: A genuinely passionate attitude toward helping customers, coupled with a pleasant personality and a highly accountable work ethic.

Why Join NLI Education?

At Naluri Kreatif, we connect deeply with families to nurture the next generation. As our Customer Service Executive, you will combine empathy with modern technology to create an unforgettable, premium experience for parents choosing the best start for their children.

How to Apply

Ready to shape the future of educational customer care? Please send your updated CV and earliest availability date to:

Email: *************

Location: NLI Education HQ, Ostia Business Avenue, Bangi

Pay: RM2,000.00 - RM2,300.00 per month

Work Location: In person