BGC Outsourcing Hiring! Full Time Retail Customer Service Associate in Terengganu, Earn up to MYR 3,000 - Ricebowl

Location: Terengganu

Industry: Consumer Goods / Health & Wellness / Home Appliances

Working Hour: Rotational Shift

What You’ll Do:

• Greet and assist walk-in customers in a courteous and professional manner
• Respond to inquiries regarding products, services, and store policies
• Actively cross-sell and upsell to maximize sales opportunities
• Handle customer complaints and resolve issues efficiently
• Maintain up-to-date knowledge of products, promotions, and loyalty programs
• Process transactions, returns, and exchanges accurately using POS systems
• Ensure cleanliness and organization of the service area
• Collaborate with team members for smooth daily operations
• Attend regular training to improve product and customer service knowledge
• Follow company SOPs and health & safety regulations

What We’re Looking For:

• Minimum SPM or equivalent; further education in retail/customer service is a plus
• Prior experience in retail or customer service preferred
• Strong interpersonal and communication skills
• Ability to multitask and perform well in a fast-paced environment
• Basic computer literacy and POS system knowledge
• Willingness to work on rotational shifts, weekends, and public holidays

Benefits:

• Basic Salary + Commission

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Application Question(s):

• Can start immediately
• Can attend physical interview?

Education:

• STM/STPM (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Retail sales: 1 year (Preferred)

Work Location: In person