- 1 SCOTTS ROAD Central Region (Singapore) Singapore
Working Location
Job Description
Responsibilities
Job Summary
Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success. They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings. Our client is looking for a Application Ops Engineer for 1 year contract
to drive continuous improvement initiatives on top of daily BAU support. Candidate would have the opportunity to propose fresh and relevant ideas and unleash passion in learning new things and develop themselves further.
Main responsibilities
Performing all internal processes, ensuring :
– SLA and priorities are respected
– Appropriate reaction, in line with the severity of an incident or escalation.
– Internal process are dully followed (service request, change, incident, problem management)
– Management of technical issues, escalations and ensuring good level of delivery
– Primary operational technical support and assist the functional support teams
– Good collaboration between various teams
• Continuous improvement of service
– Propose improvement and solution to reduce repetitive tasks
– Improving complex operations
– Improving reliability and quality of systems (automation, monitoring, alerting, security, RCA etc.)
– Reducing time-to-market by implementing CICD pipelines where possible
– Improve and standardize existing workflow processes and framework
– Bridging the gap between Dev and Ops
• Managing knowledge within the team
– Share the knowledge within teams
– Promoting knowledge sharing within the organization (trainings, documentations etc.)
• Driving the most complex operations & ensures they are well prepared (involvement on DRP test, WIP, etc…).
– Act as global coordinator main events.
– Review of major releases roadmaps
– Ensure post checks are documented, performed and report is shared
Qualifications and Profile
The position requires a minimum of 3 years relevant experiences as a production support or at least infrastructure support or development role.
Technical and process
• Minimum 3 years of experience with UNIX environments
• Minimum 3 years of experience in scripting languages such as Python, Powershell
• Minimum 2 years of hands on experience in any of these tools and technologies such as Ansible, Gitlab, Azure Devops, Docker, Kubernetes
• Experience with task schedulers such as Control-M
• Good understanding of IT ecosystems and application architectures
• CICD pipelines, ITIL practices, Agile practices, Lean
• Observability tools such as Grafana, Kibana, Prometheus, or Dynatrace is a plus
Next Step
• Simply click on 'Apply here' or email to ************* to drop your resume.
• All shortlisted candidates will be contacted.
Tamanna Bilandi
EA Licence No. 91C2918
Personnel Registration No. R2096241
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