Ascendion Hiring! Full Time Business Analyst – EdTech-Digital Platforms in - Ricebowl

Role:

• We are looking for a business analyst with strong experience in education technology (EdTech), digital platforms, or customer-facing portal ecosystems to support large-scale digital transformation initiatives.
• The role will work closely with business stakeholders, product owners, engineering teams, and external vendors to drive requirements gathering, workflow optimisation, platform enhancements, and operational improvements across education-related systems and digital services.
• The ideal candidate should have prior exposure to student lifecycle workflows, enrolment systems, CRM integrations, parent/customer portals, or learning management ecosystems.

Responsibilities:

• Engage business stakeholders to gather, analyse, and document functional and non-functional requirements.
• Conduct workshops, stakeholder interviews, and process-mapping sessions.
• Translate business requirements into user stories, BRDs, FRDs, workflows, and acceptance criteria.
• Collaborate with product, engineering, QA, and vendor teams to ensure successful solution delivery.
• Support digital platforms such as enrolment systems, CRM workflows, customer/parent portals, and operational dashboards.
• Analyse business processes and recommend optimisation opportunities.
• Support UAT planning, test case validation, defect tracking, and production rollout activities.
• Support agile delivery ceremonies, including sprint planning, backlog grooming, and reviews.

Required Skills:

• Domain Experience: EdTech, education platforms, student lifecycle systems, parent/customer portals, CRM workflow systems, enrolment/registration platforms, and learning management systems (LMS).
• Business Analysis: Requirement gathering, process mapping, user stories, BRD / FRD documentation, gap analysis, UAT coordination, and stakeholder management.
• Technical Understanding: API integrations, digital platforms, CRM systems, web/mobile applications, data flow understanding, and agile/Scrum delivery models.