- Islandwide (Singapore) Singapore

Working Location
Job Description
Responsibilities
Responsibilities
• Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.
• Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.
• Participate in user acceptance testing (UAT) and assist with data migration activities.
• Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs).
• Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
• Establish and maintain data integrations to ensure accuracy and consistency.
• Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
• Ensure the organization is prepared for audits and regulatory inspections.
Requirements
• Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
• Strong understanding of IT service management (ITSM) principles is a plus.
• Basic understanding of scripting languages (e.g., JavaScript) is beneficial.
• Excellent analytical and problem-solving skills.
• Strong communication, collaboration, and interpersonal skills.
• Ability to learn quickly and adapt to new technologies.
• Eagerness to learn and contribute to a fast-paced environment.
Licence no: 12C6060
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