Leading Utilities Group company
Duration: 12 months extendable/convertible
Working Location: Tengah Plantation Plaza
Working hours: 08.30am – 6.00pm (Monday to Friday)
(May be required to work beyond 6pm and during weekends when necessary, only during peak period)
Job Responsibilities
Provide high quality customer service and professionalism when calling consumers to schedule appointments or for any matters
Take ownership of managing excel spreadsheets / database including updating schedules, works carried out etc in the system
Plan and deploy contractors and teams based on the latest updates in the excel spreadsheets / database
Actively collaborate with various stakeholders and teams when handling issues
Communicate effectively with consumers and stakeholders to ensure satisfactory and timely resolutions
Continuously improve and enhance the spreadsheets / database for easier updating of records and generation of various reports
Generate reports for various stakeholders
Any other duties as assigned
Job Requirements
Diploma
Prior experience in customer service or a related role
Strong communication and writing skills
Highly proficient in Microsoft Excel (e.g. formulas, Macro, basic analysis) and comfortable working with large datasets.
Adaptable and with the ability to work independently with minimal supervision
Positive attitude with a proactive mindset and willingness to take initiative in process improvements
EA Personnel Name: Bertram Lee
EA Personnel No: R1988043
EA License No: 01C4394