Bukit Tinggi Medical Centre Hiring! Full Time System Technician in Selangor - Ricebowl

• Provide IT support to CMCMY staff via phone, email, or on-site.

• Be available on standby during after-hours, public holidays, weekends, and participate in scheduled job rotations across CMCMY hospitals.

• Identify the best solutions for technical issues based on information provided by CMCMY staff.

• Offer on-site support, guiding staff through problem-solving processes.

• Escalate unresolved issues to higher levels of technical expertise when necessary.

• Assist with PC inventory, including usage tracking, loan management, and disposal of outdated units.

• Provide accurate information about IT products and services and deliver training or guidance on related equipment to CMCMY staff.

• Log issues in the helpdesk ticketing system, ensuring proper records of events and resolution times for follow-up.

• Collaborate with vendors for troubleshooting and maintenance activities within CMCMY.

• Participate in hardware movement projects, including deployments and repairs, across buildings or locations as requested.