ISoftStone Hiring! Full Time Human Resources Coordinator in Federal Territory - Ricebowl

Position Title: HR Generalist / People Operation Associate

Job Summary

We are looking for a proactive, detail-oriented, and people-centric professional to support daily people operations and workforce management for an organization with approximately 60 - 100 employees. This role combines Human Resources operations, employee relations, and client coordination responsibilities.

The ideal candidate should possess strong communication and problem-solving skills, a good understanding of Malaysia Employment Act and HR practices, and the ability to manage employee and client matters professionally and effectively.

Key Responsibilities

• Coordinate and oversee daily workforce and operational matters.
• Manage employee attendance tracking, monthly reporting, disciplinary matters, and employee enquiries.
• Support employee lifecycle processes including onboarding, confirmation, transfers, and offboarding.
• Liaise with clients on operational updates, workforce planning, employee performance matters, and staffing-related issues.
• Participate in client meetings, provide operational progress updates, and address feedback professionally and constructively.
• Handle issue resolution and negotiation with clients, employees, or vendors when necessary.
• Ensure compliance with company policies, internal procedures, and Malaysia labor regulations.
• Maintain accurate employee records, operational documentation, and management reports.
• Collaborate closely with internal stakeholders to support smooth day-to-day people operations.

Requirements

• Diploma or Bachelor’s Degree in Human Resources, Business Administration, Management, or related fields.
• Preferably 1–3 years of experience in Human Resources, People Operations, Project Coordination, workforce management, or client-facing roles.
• Good understanding of Malaysia Employment Act and basic HR operational processes.
• Fluent in Mandarin and English, both written and spoken.
• Strong communication, interpersonal, and stakeholder management skills.
• Confident in engaging with employees, management, clients, and external stakeholders.
• Well-organized, detail-oriented, and able to multitask in a fast-paced environment.
• Proactive, solution-oriented, and capable of handling sensitive matters professionally.

Added Advantage

• Experience in managing outsourced workforce operations or large operational teams.
• Familiarity with payroll coordination, attendance systems, or HRIS platforms.
• Experience in handling employee relations and disciplinary processes.